Crosbys Reviews

4.2 Rating 2,670 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

Write Your review

Tell us how Crosbys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products! I have ordered many items from Crosbys, and I am thrilled with the quality and service I have received on numerous occasions. Would highly recommend this professional & reasonably priced company!”

Helpful Report

Posted 1 year ago

“Easy website to use. Goods as described and well packaged. Would have given 5* if I had been notified that they were awaiting stock when order placed but customer services were very responsive when I queried why I had not received the goods when expected.”

Helpful Report

Posted 2 days ago

“Unexpectedly fast delivery time! Very impressed.”

Helpful Report

Posted 5 days ago

“Astonishing price as Robert Welch items are seldom cheap " . So the delivery was ahead of the notification & im very pleased & will definitely buy other items for my collection . Thank you .”

Helpful Report

Posted 6 days ago

“The package was excellent, and the products are on point”

Helpful Report

Posted 1 week ago

“Great service and prices.”

Helpful Report

Posted 2 weeks ago

“Lot's of great choices available and super fast delivery. Customer service very helpful.”

Helpful Report

Posted 3 weeks ago

“fantastic online experience. easy to order, shop online securely and delivery was prompt. many thanks! my 20' pizza screen is difficult to find anywhere...but Crosbys was able to source one for me! thanks!”

Helpful Report

Posted 3 weeks ago

“High quality product at a very competitive price. The customer service team also quick at answering queries.”

Helpful Report

Posted 3 weeks ago

“Great choice , & quality , fantastic value , delivery service was good”

Helpful Report

Posted 1 month ago

“The Robert Welch teapot that I ordered arrived 5 working days after I placed the order as promised on the website.”

Helpful Report

Posted 1 month ago

“Excellent customer service and quality products”

Helpful Report

Posted 1 month ago

“Excellent product Excellent price and quick delivery”

Helpful Report

Posted 1 month ago

“Excellent customer service, prompt reply to a query prior to purchase. Fast delivery, well packed and good price. I would purchase from Crosbys again.”

Helpful Report

Posted 1 month ago

“I was looking for a mix and match set of crockery and came across Crosbys online. What a fabulous selection to choose from. Arrived well packaged and within timeframe given. Love my new look dining table”

Helpful Report

Posted 1 month ago

“I ordered a set of six ramekin dishes, which were delivered within three days. I was very pleased with them but, unfortunately, one was broken. My heart sank at the thought of having to return the parcel and wait for a new one to be sent out. However, my phone call to customer services was answered promptly and a replacement dish arrived within two days.”

Helpful Report

Posted 1 month ago

“Much better quality than expected. Thank you”

Helpful Report

Posted 1 month ago

“Got the item as stated. Very good. God bless you all”

Helpful Report

Posted 1 month ago

“Ordered a pepper mill and we are very pleased with it. It works perfectly and looks lovely in our kitchen. A very well made product”

Helpful Report

Posted 1 month ago

“Ordered 3 items from you on 20th Oct 2024, only received 1 item so far and still waiting for the rest of the products to be delivered. Received the product dispatched email for that one item after receiving the delivery!?? Already spoke to your colleague about the rest of the order on 24th Oct 2024, only to be told that you don’t even have it in stock and it had to be ordered from somewhere else. I was promised that the item will be delivered to me on 25th Oct 2024. As of today, still not received it! Why advertise it on your website when you don’t even have the products?? Why do you think that it is acceptable to make people wait ?? Also paid £6.95 for the delivery charge, but where’s my order??”

Helpful Report

Posted 1 month ago

“Good product and very good service”

Helpful Report

Posted 1 month ago

Crosbys is rated 4.2 based on 2,670 reviews