Crosbys Reviews

4.2 Rating 2,652 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products! I have ordered many items from Crosbys, and I am thrilled with the quality and service I have received on numerous occasions. Would highly recommend this professional & reasonably priced company!”

Helpful Report

Posted 1 year ago

“Ordered a pepper mill and we are very pleased with it. It works perfectly and looks lovely in our kitchen. A very well made product”

Helpful Report

Posted 1 day ago

“Ordered 3 items from you on 20th Oct 2024, only received 1 item so far and still waiting for the rest of the products to be delivered. Received the product dispatched email for that one item after receiving the delivery!?? Already spoke to your colleague about the rest of the order on 24th Oct 2024, only to be told that you don’t even have it in stock and it had to be ordered from somewhere else. I was promised that the item will be delivered to me on 25th Oct 2024. As of today, still not received it! Why advertise it on your website when you don’t even have the products?? Why do you think that it is acceptable to make people wait ?? Also paid £6.95 for the delivery charge, but where’s my order??”

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Posted 2 days ago

“Good product and very good service”

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Posted 4 days ago

“Super all arrived on time 11/10”

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Posted 1 week ago

“I ordered the Utopia Praline Coupetini glasses after having drunk a cocktail out of one of them in the Lake District. They are beautiful! I love them so much, I am about to order another set as a gift for my daughter. Ordering was easy, despatch was fast and they were very well packed. Thank you!”

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Posted 1 week ago

“Very pleased with the quality of order, plus a prompt delivery. Thank you .”

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Posted 1 week ago

“Excellent when the glasses eventually arrived”

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Posted 2 weeks ago

“Great delivery. Glasses are perfect”

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Posted 4 weeks ago

“Fabulous.Super quality product when it arrived to my front door.Well packed.Was able to add additional teaspoons to my Vilroy and Boch Oscar cutlery set.”

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Posted 1 month ago

“My only criticism is that the order took an age to be delivered and two enquiries about this were not answered, so I had given up hope of the order arriving.”

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Posted 1 month ago

“My order for spoons and forks was placed on the 2nd of August 2024. Unfortunately, I haven't received the order yet. Today is the 28th of September. I would not call this a success. Geoffrey. Order Reference: 70388 (WEB70388) Order Status: Payment Received”

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Posted 1 month ago

“Love my new Genware Rose tableware - have been looking at this for a while and managed to get it substantially reduced in the clearance.”

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Posted 1 month ago

“Easy ordering and prompt delivery! Lovely quality products.”

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Posted 1 month ago

“Ordered 2 high chairs, 1 arrived with no screws and bolts, reported it but no response”

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Posted 1 month ago

“The worst online shopping experience I have ever had. Poor customer service, poor refund service only resolved by contacting PayPal.”

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Posted 1 month ago

“I made several successful investments with this broker before losing 80% of my savings to the trading scam. It cost me so much money and pain to invest in a broker that was not even real. All thanks to, '' wikihelpdesks (At) gmail . C0m for helping me recover my money back from them”

Helpful Report

Posted 1 month ago

“The cutlery I ordered - 12 pieces only) arrived in a very badly torn box which could have held well over hundreds. They were strewn across the bottom of the box, the 2 inside boxes holding the 12 pieces (dinner knives) were very badly torn and obviously just thrown in the large box hence scattered across the bottom. To top it all only 11 table knives were in the box. I spoke to the customer services staff and as requested emailed them with photos of this order. I am still after a week awaiting the missing table knife, a response or apology. Absolutely nothing. I am disgusted and disappointed. Could not recommend this company.”

Helpful Report

Posted 1 month ago

“Terrible company. I bought and paid for spoons in July. They arrived a month later and they were the wrong spoons. I complained and asked for a refund and have still not received the refund and we ae now in September.”

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Posted 1 month ago

“Where is my order?? It didn’t delivered??”

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Posted 1 month ago

“Didn’t receive items.. even after they changed my delivery date twice! Now chasing refund that was meant to be in my account days ago!!”

Helpful Report

Posted 2 months ago

Crosbys is rated 4.2 based on 2,652 reviews