Crosbys Reviews

4.2 Rating 2,606 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 3 weeks for items to be delivered so company might try and improve this - items were excellent though.”

Helpful Report

Posted 4 years ago

“Product is good and fair price was disappointed how long it took to arrive and the upstage for such a small item was outrageous”

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Posted 4 years ago

“Great gift (champagne glasses) at a good price. However delivery was expected between Christmas and the New Year, yet they didn't arrive until The 15th January, which was disappointing.”

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Posted 4 years ago

“Item great - customer service could be improved but would order again”

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Posted 4 years ago

“The glasses are lovely but the service was slow. I appreciate it was Christmas but they still took 3 weeks. I telephoned to enquire about delivery and was told they had been dispatched and would arrive next day- they didn’t arrive so I rang again and they hadn’t been. Eventually they arrived and like I say the glasses are lovely. I cannot daily the product, just the service.”

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Posted 4 years ago

“Quick delivery but unfortunately I received no notice of intended delivery date and was unaware that the parcel was sitting on my front door step in full view of passers by. Also the box was open, unwrapped and left to the elements. It was very wet when I found it. Could have been ruined if not glass”

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Posted 4 years ago

“good value but a bit slow shipping.”

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Posted 4 years ago

“Please don’t waste so much in packing”

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Posted 4 years ago

“Ordered for the first time. One week later no updates on the order. When I called them on the Friday I was promised the order would arrive by the following Tuesday. I waited until the Friday and received no updates or apologies for the delay. I called on the Friday afternoon. Very poor customer service. Eventually received the order after 17 days. Other suppliers I use are mostly next day delivery. Poor service from a company who when you call a recorded message tells you how they are family run and how good their customer service is.”

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Posted 4 years ago

“would be nice to get an invoice????”

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Posted 4 years ago

“Good quality products but took over two weeks for delivery. I would order from Crosbys again but factor in lead time”

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Posted 4 years ago

“Product great but the service pretty poor had to chase order via email and phone they didn’t both getting back to me and I had to chase again was promised a delivery date after complaint the date came and went another phone call and they still hadn’t sent package need to do better”

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Posted 4 years ago

“Great product, delivery was slow and I got the impression this would not have been scheduled untill I phoned to chase. Great product and great price.”

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Posted 4 years ago

“My order arrived but it did seem to take a long time - about 2 weeks - and I was worried that the wine glasses would not be here in time for my party. However Crosby's responded quickly to my reminder and the glasses arrived well packaged and intact. So other than that I have no complaint.”

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Posted 4 years ago

“My order only partly arrived, and had to phone up to find out why. Was told that the remainder of the order will be delivered sometime in September, when back in stock. Would have been nice to know this when the order was placed!”

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Posted 4 years ago

“good prices but transport to Europe is very expensive.”

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Posted 4 years ago

“Still waiting for two more us boxes”

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Posted 4 years ago

“It was not email that the goods out of stock until I called them. It took a month but worth it as the marble table number holder is the right products.”

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Posted 4 years ago

“The delivery was longer than anticipated but spoke to customer services who were very helpful”

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Posted 4 years ago

“Disappointed the three pronged steak forks I sourced and ordered from Crosbys arrived with four prongs. However, as I needed them urgently I decided to keep them otherwise they would have been returned.”

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Posted 4 years ago

Crosbys is rated 4.2 based on 2,606 reviews