Crosbys Reviews

4.2 Rating 2,601 Reviews
78 %
of reviewers recommend Crosbys
4.2
Based on 2,601 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Crosbys Reviews
Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Good customer service although initial enquiry took 3 days for a response. Products as described.
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Posted 3 years ago
Beautiful wine glasses. Delivery could be quicker as the item was in stock
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Posted 3 years ago
Ordered the Oenologue expert glasses. Fantastic product, probably best glasses I have ever bought. Even makes plonky wine taste good. One star off as delivery was delayed, most likely due to Covid 19.
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Posted 3 years ago
Very pleased with my purchase and the price. I have not given 5 stars because I think the descriptions of the items I purchased could have been a little better and Crosbys could use the same descriptions as the manufacture. Minor point but it would have helped with selecting the right item. The delivery company sent me a text for delivery on the same day the item arrived, luckily I was in. Overall, really happy with the service and will definitely recommend Crosbys and use them again.
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Posted 3 years ago
Good service, good product but overpriced
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Posted 3 years ago
Products as described and well packaged.
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Posted 3 years ago
item took longer than expected, but allowances must be made for current situation regarding COVID. The item arrived damaged, but the manner customer services dealt with the problem was first class
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Posted 3 years ago
Really nice sturdy wine glasses. The only reason they haven't got a five star is because the delivery took a little while to arrive, but now they're here, very happy!
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Posted 3 years ago
Glasses arrived as described and undamaged (Stoelzle Revolution - highly recommended!). Took a little longer than expected but they were not needed urgently. The range of glassware available looked good and I would definitely look here first in future. Very happy to have given my money to a proper business rather than Amazon.
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Posted 3 years ago
All good, thank you. Your prices and product ranges are great and we received everything as ordered. Delivery took a little while, but we're a long way from you and we didn't need anything urgently in any case. Thank you.
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Posted 3 years ago
The tea and coffee set I bought are excellent quality. I am thrilled with them. The website and transaction was smooth. The only one downside was delivery, which was longer than 10 days. However, I did email and ask and received a prompt reply and assurance that it would be posted in the next day. Given the pandemic situation this was an acceptable delay but it would have been nice to be told rather than have to write. I will happily use this shop again and recommend it to friends and family.
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Posted 3 years ago
Spoke to the team on the phone and found them quite helpful, recieved high quality spoons and knives - just waiting for delivery of my matching forks. Hope to deal with them again .
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Posted 3 years ago
After placing order and receiving confirmation, I heard nothing for a week. However a quick phone call and it was explained to me issues with pandemic in getting increased number of orders out as quickly as would normally happen. Goods subsequently arrived within 48 hours. Well packaged and best price I could find. Over all very happy and will certainly use again.
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Posted 3 years ago
I was kept in contact throughout with clear information from Crosbys from placing my order to receiving it.
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Posted 3 years ago
Easy ordering Good packaging Delivery quick once order processed
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Posted 3 years ago
Very great product
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Posted 3 years ago
Despite a short delay in delivery, customer service was fantastic and our product was delivered the same day it was despatched.
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Posted 3 years ago
Very good products and clear delivery notice.
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Posted 3 years ago
I am delighted with my chef and sommelier wine glasses. The first order was returned because some of the glasses were broken in transit but the order was re-sent without delay and arrived in tact.
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Posted 3 years ago
All good. thank you
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Posted 3 years ago
Crosbys is rated 4.2 based on 2,601 reviews