Crosbys Reviews

4.2 Rating 2,608 Reviews

78 %

of reviewers recommend Crosbys

4.2

Based on 2,608 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One glass is flawed. Sent photo as requested for replacement. 3 weeks later no acknowledgement and no replacement despite 2nd reminder. Lovely glasses. Dreadful customer service.”

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Posted 3 years ago

“Placing the order was fine. However I didn’t get any update after initial confirmation I had to call up and ask for an update and then I got my parcel”

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Posted 3 years ago

“purchased 1/2 pint clear glasses-well packed -arrived unbroken no confirmation of order no correspondence poor delivery time but on the plus side good quality and fair price”

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Posted 3 years ago

“Nothing wrong with gloves but received approx 1 mo th after order placed. I appreciate the covid sutuation but an update would have been nice?”

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Posted 3 years ago

“Have used crosbys before, but ordered some glasses and they were not what I expected, I was told no free returns paid £50 for the glasses and because of the weight it would probably of cost as much to send back, so stuck with them!!”

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Posted 3 years ago

“Quality is good but i think my order got lost in the system because it took 2+ weeks to arrive.”

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Posted 3 years ago

“Part order received still waiting on a refund for the remaining order.”

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Posted 3 years ago

“The packaging was already open before I opened it. It seems to have been tampered with”

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Posted 4 years ago

“Products are as per description but delivery was slow with no update prior to despatch”

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Posted 4 years ago

“Delivery was a bit slow (about ten days) but all arrived ok.”

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Posted 4 years ago

“After emailing to inform you that my delivery had not arrived by the expected date, it then arrived within 3 days (with no acknowledgement). Thank you”

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Posted 4 years ago

“Item is exactly as advertised, just a pity about the lengthy wait”

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Posted 4 years ago

“Have used this company before , but had to chase this time, and items badly packaged”

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Posted 4 years ago

“The purchase delivery was delayed without reason. Had to contact them twice in order to get the goods send out.”

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Posted 4 years ago

“Received my items a little longer than I was told. The customer service team was very good though, and then received them they day I was told. Love the glasses I got, but unfortunately I did have one little chip in one of them.”

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Posted 4 years ago

“glasses are great .but had to email to find out where they were after over 2 weeks ..once emailed they arrived in a couple of days .so if i did not email i would still be waiting .”

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Posted 4 years ago

“I waited a week before enquiring about my order by email with no response. I called customer services and was told it would be despatched that day , no explanation for the delay . I was notified of Parcelforce despatch and was able to track my delivery. Unfortunately I couldn’t wait in all day so I had to drive 10 miles to collect it as it was apparently “ too large “ for post office collection . It was only 12 wine glasses . They were packaged in two sturdy boxes inside an enormous flimsy battered cardboard box which was so big I had to leave it with Parcelforce as it wouldn’t fit in my car . Three days after my initial email enquiry I had a reply saying my order was ready and would be despatched for delivery Wednesday, but I already had it ! I don’t think I will bother again .”

Helpful Report

Posted 4 years ago

“The tumblers and the service and delivery time were all excellent but the amount of non-recyclable packaging was totally unacceptable and unnecessary.”

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Posted 4 years ago

“Good product, one item was broken on delivery and still chasing a response from customer services”

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Posted 4 years ago

“I placed an order, whihc took 2 weeks to deliver, whilst I don't mind the delay in delivery on this occasion, I was annoyed at the the inabilty to respond when I asked where was my order, a promised return phone call did not happen, eventually the order arrived - Get your customer services right please”

Helpful Report

Posted 4 years ago

Crosbys is rated 4.2 based on 2,608 reviews