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Crosbys Reviews

4.2 Rating 2,606 Reviews

78 %

of reviewers recommend Crosbys

Company Reviews

Product Reviews

4.2

Based on 2,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 23rd February 2024

Crosbys 5 star review on 10th January 2023

Crosbys 5 star review on 25th October 2022

Crosbys 5 star review on 19th March 2022

Crosbys 5 star review on 1st February 2022

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order for glassware took 6 weeks to be delivered. Crosby’s communication was inadequate - they took payment then there was no emails from them to inform me what was happening. The only 2 emails I got was in response to me chasing what had happened with my order. They didn’t offer any discount or refund of postage for the delay. Not impressed with their service.”

Posted 2 years ago

“Ordered some pie dishes. Six months and 2 ignored emails later we get a request to review.”

Posted 2 years ago

“Dreadful!! I paid for my order months ago and still have not received it.”

Posted 2 years ago

“Not received”

Posted 2 years ago

“Have never received the order!”

Posted 2 years ago

“I never write reviews but this was a joke! Ordered in August and never received our order after 5 phone calls and promises that it would be arriving the next day. September came and still no order and asked for a refund. Now nearly November and still chasing our refund which has now been promised in the next two days!! We will see! I don’t want the chance to win £5 for writing this review, as we won’t be using Crosby’s again!”

Posted 2 years ago

“Very slow service this time, and no communication to explain the delay.”

Posted 2 years ago

“Had a phone call saying the chip pots were out of stock rest the order was sent and they would send me the chip pots when they are in stock in August August past I question where is the chip pots get told everything was sent in the order there is nothing left to send emailed over and over and over again called numerous times finally somebody dealt with it five months after very bad only when I said I want to put a complaint in over and over again cheap parts were apparently arriving end of this month they didn’t even give me the option again of getting them delivered later just refunded them to close the caseDisgraceful”

Posted 2 years ago

“Arrived 2 weeks after original order. One week after original order get informed only when I ask about the order. Asking what the delay is. That they’ve got no straws. Not given option to send once in stock just refunded without question. Customer service is appalling”

Posted 2 years ago

“Ordered the items on 19th August. Have been invoiced and received a statement but still no goods. Have contacted various personnel on at least 6 occasions with promises of an update but no-one bothers to call or email back. No doubt I will be chased for an overdue payment long before my delivery finally turns up.”

Posted 2 years ago

“I made a purchase and expected to receive it within a few days as the web site stated. Three weeks later and pointless messages to their none existent customer service which were never returned. They arrived finally. I could have had the items next day from Amazon but decided to give a UK business the trade, it’s a shame no one at this company is prepared to communicate.”

Posted 2 years ago

“Ordered 10th August. Had to contact 5 times Still only have half of the order. I now have the warehouse peoples details to try and resolve issues myself.”

Posted 2 years ago

“Haven't tried grill pan yet but delivery & contact by email was not good.”

Posted 2 years ago

“waited 2 months for our order disgusting service not being told anything but they keep your money in stock on web rubbish”

Posted 2 years ago

“Waited a month to receive my order, only after calling to enquire why it hadn't arrived. Promised an email to confirm dispatch, never received. Goods arrived loose in a large box with a token piece of bubble wrap thrown in, which did nothing to cushion the wine glasses that arrived with 2 breakages.”

Posted 2 years ago

“They have a good items but bad service to slow for delivery,to slow for reply,I wait my items for more then 2 weeks..so is not what one person need the items to work need to waiting..”

Posted 2 years ago

“Appalling service and delivery. Product in stock on the website but actually out of stock. 5 phone calls and emails and a month after order as placed and money taken from my account it arrived. Excuses after excuses for delay. Goods had been sitting in the warehouse for nearly 2 weeks. Very very poor.”

Posted 2 years ago

“Very poor service. We are still waiting for our 4th plate. We have phoned and written emails to no avail. It’s been months now…..🤪”

Posted 2 years ago

“I am still waiting for my items after months and months”

Posted 2 years ago

“Ordered 24 latte glasses on August 18th. We are still waiting for our order to be delivered. Ridiculous.”

Posted 2 years ago

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Crosbys is rated 4.2 based on 2,606 reviews