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Crosbys Reviews

4.2 Rating 2,606 Reviews

78 %

of reviewers recommend Crosbys

Company Reviews

Product Reviews

4.2

Based on 2,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 23rd February 2024

Crosbys 5 star review on 10th January 2023

Crosbys 5 star review on 25th October 2022

Crosbys 5 star review on 19th March 2022

Crosbys 5 star review on 1st February 2022

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not hear anything got several weeks about my order. On phoning I was told that the computers were down but that I would get a phone call which I did not get then suddenly my parcel arrived. I was trying to replace royal leerdam glasses with exactly the same and although I had checked all information available on line the replacements are not identical but I’ll keep them. I have no idea if my delivery was on time in the end! Whose time? I believe it was in the time slot the courier gave.”

Posted 2 years ago

“The items I ordered were on backorder and it took about 6 weeks until I received my order. Customer Service was very apologetic and responsive when enquiring about order status.”

Posted 2 years ago

“Ordered a 14” ice bucket to fit two bottles in, but received a 13”…which is too small.”

Posted 2 years ago

“Plates and glasses were great, but the package took a real beating. See photo. I think it’s the delivery company but Crosby could of put more fragile labels on the box”

Posted 2 years ago

“On the slow side of the service as i received my order after nearly 3 weeks and part of the plates were broken on delivery”

Posted 2 years ago

“I ordered some spoons which I have now received and happy with but I was not advised at any time that there would be a delay. I eventually rang to enquire where my order was and told it would be sent straightaway, which it was but I wonder if I hadn’t made that call, would I still be waiting.”

Posted 2 years ago

“Unfortunately I've still not received my order and still showing as ordering processing.”

Posted 2 years ago

“Prices are reasonable, delivery should be faster.”

Posted 2 years ago

“Very helpful on the phone, how ever as DPD lost my package, they didnt have the processes to handle. Got the product, happy and will use again.”

Posted 2 years ago

“Over a month later I finally received the goods, which were as expected. Before I got the order I emailed several times and when my last two emails were ignored I resorted to a phone call, to be told that the order was in their warehouse, packaged and ready to dispatch. Will not be using this company again. Too much hard work.”

Posted 2 years ago

“Beautiful cups if on the small side... but ended up being highly overpriced once you've added VAT on the cups themselves and paid an extortionate £6.50 for delivery only to find out you're having to pay even more VAT on the already extortionate delivery price...”

Posted 2 years ago

“Had to wait 8 days for my order which was on a standard 1 to 3 days delivery.”

Posted 2 years ago

“Unfortunately I had to ring to chase my order after 10 days. Apparently some of the order wasn’t in stock, but I had not been informed. Some items were broken upon arrival but this was dealt with quickly.”

Posted 3 years ago

“I ordered storage jars which I think are lovely. I would have given 5 stars but the process and delivery were so slow. I ordered on 22nd March and the items arrived on 14th April. There was no update or info from Crosbys via email or text on the order. I had to eventually phone them and they said it would be the next day. It just made me wonder if they'd forgotton & my phone call reminded them! As I said the jars are lovely!”

Posted 3 years ago

“Everything went smoothly with the transaction other than only delivered part of the order and I had to call to find out where the other items were. Only to be told they were out of stock for 3 months. Not great as it stated in stock online!!”

Posted 3 years ago

“Happy with product, bought for New Years Eve Disappointed that it took 3 mths to arrive!”

Posted 3 years ago

“Cant write a review as I ordered the wrong size. I should have ordered for a bigger teapot.”

Posted 3 years ago

“Lovely glasses, well packed. Needed prompting after waiting 2 or 3 weeks, but was swiftly delivered then.”

Posted 3 years ago

“I ordered 4 enamel bowls from here, when they arrived one of them was damaged. I immediately sent an email with a picture asking for a replacement and 4 days later I’ve still not had a response.”

Posted 3 years ago

“Unfortunately, after waiting over a month for delivery of my order and receiving absolutely no communication from Crosbys, I had to chase them! They came back to me within 2 days apologising for the long wait which was due to one of my items no longer being available and for which they refunded me straightaway. I received the rest of my order the next day and was very pleased with both items. However, although the frying pan is beautifully non-stick - the handle gets very very hot! Thankfully, it's a very long handle so you can hold it on the end or with a cloth, but i Crosbys' products are very good, but I fear that if I hadn't have chased them - I would still be waiting for my order which is why I gave them 3 stars.”

Posted 3 years ago

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Crosbys is rated 4.2 based on 2,606 reviews