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Crosbys Reviews

4.2 Rating 2,608 Reviews

78 %

of reviewers recommend Crosbys

Company Reviews

Product Reviews

4.2

Based on 2,608 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0191 228 4800

Email:

web@crosbys.co.uk

Location:

Unit 14, Brough Park Way,
Newcastle
Newcastle upon Tyne
NE6 2YF

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Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 17th April 2024

Crosbys 5 star review on 23rd February 2024

Crosbys 5 star review on 10th January 2023

Crosbys 5 star review on 25th October 2022

Crosbys 5 star review on 19th March 2022

Crosbys 5 star review on 1st February 2022

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service & length of time before delivery was very poor. Stated online items were in stock but was told it wasn’t in stock on the phone when they didn’t arrive. Next I was told they were being put on the carrier as we spoke…….. still no delivery, days later & many more phone calls they blamed delivery driver. Would be reluctant to use again & felt I was not told the truth”

Posted 2 years ago

“Things missing off the order, poor customer service. First time I have used them, will not again”

Posted 2 years ago

“Very poor delivery service.”

Posted 2 years ago

“Very slow delivery, almost as though they forgot our order. Have been waiting 2 and a half weeks with no word about dispatch and order still 'processing' until we emailed chasing at which point we finally got a dispatch notice”

Posted 2 years ago

“Poor service . Ordered and received notification of delivery in 48hours. 7 weeks later after two emails requesting update and full refund, to which I received no response, the glasses arrived. Fortunately all in tact. Sorry but as nice as the glasses are I would not recommend!”

Posted 2 years ago

“Hello Sirs, We ordered per web glasses for Champagne and red wine and pre-paid as usual via www. It has taken approx 6 weeks to get info confirmed that goods shipped after several calls that it will be done very soon. Not very professional behavior, be more honest (out of stock etc) creates better confidence.”

Posted 2 years ago

“Product arrived but was dinted in numerous locations.”

Posted 2 years ago

“Have now been waiting for 15 days for my order, have phoned and get told its just arrived and will be out to you tomorrow, still nothing has arrived and I need it this week for a wedding!”

Posted 2 years ago

“Product took over a month to send, this would of felt acceptable if a member of their team had communicated to explain there would be a delay. Product was as described and a good price....a little customer service wouldn't hurt.”

Posted 2 years ago

“My order took about a week or more to be acknowledged, it got delivered and there were dents in my colander so I complained and sent photos. The complaint was upheld and I am due a refund for the colander cost part of my order. I still paid a delivery cost for the shipping of a substandard item which should never have been packed and shipped in that condition. So and hence the 'poor' 2 star rating.”

Posted 3 years ago

“Clearly forgotten about me. Left mouldering in warehouse for 2 weeks, until I phoned up. Then came straight away. Annoyed by pathetic excuse, and no apology. Perhaps 2 stars is too good?”

Posted 3 years ago

“Not as described. Chafing fuel image shown on website was not what turned up. Disappointed”

Posted 3 years ago

“After my order was placed and payment taken, it was a month before my order was actually dispatched, this was only done after contacting Crosby's to check the status of said order. Items are good quality.”

Posted 3 years ago

“I found what I wanted with ease and also all very reasonably priced. Unfortunately it took over a month to be delivered and with no contact from anyone. So I had to constantly message to find out what was happening.”

Posted 3 years ago

“Poor customer service. I had the wrong item arrive, phoned customer service and was told I'd get a call back. Didn't get a call back so emailed instead, was told the correct item would be delivered the next day. It wasn't. Called again and was told I'd get a call back, didn't get a call back so phoned again. Was told it had been despatched that day (a day after it was meant to be delivered). Was then told over email that it was because of a mistake of the item being sent to the wrong place. Received the item the next day and one of the pieces was broken because it was packaged very badly. Emailed again and was given a £3.22 refund for the one broken item, thought they could have at least refunded the expensive £6.50 postage as well. Then when I questioned this, the girl over email implied she was doing me a favour by not charging me for the initial wrong item or collecting it? So now I have a box of mugs that I don't want in my small flat that I feel bad throwing away and no one else I know wants them and apparently that's justification for the bad experience I've received. Way too much hassle, will definitely shop elsewhere next time.”

Posted 3 years ago

“I purchased 6 x cutlery knives and 6 x cutlery forks. When the items arrived I noticed one knife was missing. I advised Crosbys immediately by email and send photographs. I have emailed again but at the time of writing this review, five days later, I have still had no response.”

Posted 3 years ago

“Ordered on the 24th August. After a month of waiting began chasing. Was told that one item was out of stock and the other parts of the order would be sent separately. Nothing arrived. Chased again and was given the same response. Again waited and nothing arrived. Called again and was told the out of stock item was due in the next day and it would be dispatched together with next day delivery. A week later I called again and was told the items would be sent next day. The were and I received the following day. And guess what... one of the glasses in the set was broken! Bad experience all round.”

Posted 3 years ago

“Customer service has been poor. I ordered a set 6 of glasses for a present. I was unable to get my order confirmed for several weeks, meaning that the birthday for which they were a present came and went. Before the order as dispatched, I tried to chase the order and get confirmation that the order had been placed but received no reply. Finally, one of the 6 glasses did arrive. It then took a further few efforts to contact Crosby's to get the rest of the order dispatched. At the time of writing, I am not sure whether these have been dispatched but I wait hopeful that they have been”

Posted 3 years ago

“Very disappointed with Crosbys, I ordered steak knives and plates it was only after paying for the order that I received a notification stating the knives could not be delivered to a private address, on contacting Crosbys I was told it was illegal to deliver any type of knife to a private address, I asked why this wasn’t made clear at point of order and was told they would pass this on to their IT Dept. The website indicates plates were available to despatch within 48 hours yet my order placed 2/9/20 was not despatched until 8/9/20 Would not recommend this company.”

Posted 3 years ago

“5 of 12 of my glasses came broken and no one is responding to my emails.”

Posted 3 years ago

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Crosbys is rated 4.2 based on 2,608 reviews